I help businesses stay organized, responsive, and productive — managing inboxes, calendars, customer support tickets, CRM records, scheduling, and day-to-day administrative work.
I am a reliable and organized Virtual Assistant with experience supporting businesses with administrative tasks, customer communication, inbox and calendar management, scheduling, data entry, travel arrangements, CRM management, and online research.
I also have hands-on experience with IT Support and customer service, using tools such as Google Workspace, Microsoft Office, HubSpot, Freshdesk, Zendesk, Slack, Trello, Monday.com, Asana, Zoom, Dropbox, and Calendly.
I am detail-oriented, proactive, adaptable, and committed to helping businesses stay organized, productive, and focused on their goals — across administrative work, customer support, CRM, scheduling, data entry, travel support, IT support, and project coordination.
Systems-driven approach to inboxes, calendars, and CRMs.
Comfortable as the first point of contact for clients and stakeholders.
Ticket handling, troubleshooting, and support KPI tracking.
Core competencies developed through hands-on virtual assistance, administrative, and support work.
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Created a simulated customer support environment, managed tickets, categorized issues, assigned tickets, tracked resolutions and monitored support KPIs.
Created and organized customer records, companies, deals and pipeline activities while maintaining accurate CRM data.
Built a simulated helpdesk environment involving ticket management, customer support, escalation and SLA tracking.
Screenshots coming soon.
Created boards, assigned tasks, established workflows and tracked project progress from To Do to Completed.
Created a team workspace for managing projects, assigning responsibilities, tracking deadlines and monitoring team performance.
Organized and managed email correspondence, categorized messages, and maintained a clean, responsive inbox — evidence of inbox organization, email management, communication and follow-up.
Set up and managed appointment scheduling and booking pages to coordinate meetings — evidence of appointment scheduling, calendar coordination, meeting booking and availability management.
Used Picktime to manage bookings and appointment scheduling — evidence of appointment scheduling and booking management experience.
Managed calendars, scheduled events, and coordinated appointments — evidence of meeting scheduling, appointment management, calendar organization, reminders and schedule coordination.
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General virtual support across admin, scheduling and communication.
Day-to-day admin tasks handled so you can focus on growth.
Organized, responsive inboxes with nothing falling through the cracks.
Clear, conflict-free schedules for you and your team.
Booking and coordinating meetings with clients and stakeholders.
End-to-end travel planning and booking support.
Friendly, first-point-of-contact support for your clients.
Accurate, well-organized data handling and record keeping.
Clean, up-to-date customer and pipeline records.
Thorough research to support your business decisions.
Keeping projects, tasks, and deadlines on track.
Day-to-day support for your social media presence.
Ticket handling, troubleshooting, and technical assistance.
When I receive multiple tasks, I follow a simple process to keep everything on track.
Identify what's urgent and important first.
Handle priority tasks first, then work through the rest.
Check in on pending work so nothing is left hanging.
Provide clear updates on progress and outcomes.
I'm currently available for new clients. Reach out through any of the channels below.